FAQs

Q?

Do I need multiple passwords?

A.

A password for each online use can get confusing, but to play it safe and keep hackers at bay, we recommend having 3 or 4 variations.They need to be easy to remember and strong - 8 to 10 characters; use some caps, numbers, maybe an exclamation point…you can make up little phrases. Don’t use the same password for your bank that you use for Facebook, and write them down! Date the day you made the change, so later you can find your most recent information. I use my own special abbreviations on my password paper and I keep it hidden, but trying to remember all this isn’t going to work for most people. It's also a good idea to take the time to update passwords. Make it a goal that every time you log in with your password over the next month, you take a moment to change it up.

Q?

What is Spyware?

A.

Spyware is any malicious code that attempts to collection information about computer usage in an effort to sell that information for a profit. Spyware is the number one problem affecting computers today. Recent studies estimate that 9 out of 10 computers is infected with some kind of spyware. aRGee Computers has the tools and experience to eradicate spyware infections from your computer and in about an hour your computer will run much faster and be more secure.

Q?

Should I shut down my computer at night?

A.

Leaving your computer on all of the time wastes electricity and is bad for the environment and your pocketbook. Keep in mind however, that automated backups cannot occur if your computer is off. aRGee Computers can set up automated backups system that shuts down your computer upon completion, making this the ideal solution.

Q?

Should I buy a new computer, or fix the one I have?

A.

This is a question that we get a lot, no matter the brand of the computer. Age, wear and tear, frequency of use, and the cost to repair are all important, in addition to what model of computer you have so it’s hard to give a clear answer. This is a question aRGee can probably answer for you over the phone, and if the price to repair your computer is greater than the cost of a replacement or it’s close, we will give our honest opinion. We can also offer expert advice on what computer system will best suit your needs if you choose to go with something new.

Q?

Can you fix the outside of my laptop?

A.

It's not unusual for us to see customers with busted up laptops after having dropped them multiple times.Broken palmrest, hinges, screens, are th most common we see, and yes, we can fix them.

Q?

Why can’t I connect to my network drive?

A.

First, check to see that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. If after going through this process you are still having trouble, give us a call.

Q?

Is there a way to retrieve files I accidentally deleted?

A.

Yes, in many cases we can recover your deleted data. If you are in this predicament, we recommend you stop using the computer immediately. The more you use the computer after you deleted the files the more difficult it becomes and less likely we can achieve the results you desire. Again, stop using the computer immediately and call us immediately for your best chances of recovery.